Order and Shipping Information
When are Dessert Orders Shipped?
Standard orders are shipped within three to five (3-5) business days after your order has been received. Processing times vary throughout the year based on seasonal fluctuations, i.e., holidays, and or extreme weather conditions. Our desserts are time and temperature sensitive and are shipped USPS priority shipping, which insure a quicker delivery. It is suggested to set notifications for tracking status once you receive your tracking information. Please note our Gourmet Cupcakes do Not ship. Must select local Pick Up.
How do I store my items?
Cookies stay fresh at room temperature for 5 days and can be stored in the freezer for up to 1 month.
Dessert Tasty Jars, which all require refrigeration, stay fresh in the refrigerator for 7 days and up to 1 month in the freezer.
Cakes, Cupcakes and Tarts can be stored in the refrigerator for 5 days and up to two weeks in the freezer (cakes/cupcakes/tarts should be removed from the refrigerator 1 hour before serving).
Can I customize my Dessert Order and replace with other items?
Unfortunately, no. Customers are not permitted to swap, edit or exchange dessert orders. All sales are final. Special dessert orders can be completed by submitting a request via email to firstname.lastname@example.org .
Do your desserts contain food allergen ingredients?
Our desserts are processed in a facility that may come in contact with the following ingredients milk, wheat, soy, eggs, and nuts.
What happens if my order does not come?
Please email Lynette at email@example.com to have this addressed immediately. Please note, however; if your box is marked as "delivered" per USPS, My Desserts Diva cannot be responsible for stolen or lost packages.
Orders are shipped using USPS Priority shipping and are insured. In the case that your package is lost, stolen or extremely delayed, it is recommended to submit a claim with your local post office for reimbursement, and we will assist however needed. By submitting this order, you have read and agreed to our terms, conditions, and shipping policy.
Also, if you enter an incorrect address during checkout, we cannot guarantee that we will be able to correct the address.